Reliance Jio warned its customers about eKYC scams. One of the largest telecom service providers in India warned its subscribers about rising cyber frauds. The company explained how scammers are manipulating innocent customers and the modus operandi. Reliance Jio’s warning letter follows similar ones sent by Vodafone CEO’s to customers earlier in the year. These are six important points that Reliance Jio reminds its customers to avoid and the reasons why
Do not respond to messages/calls asking for eKYC verification
- 1 Do not respond to messages/calls asking for eKYC verification
- 2 Do not install any app on your smartphone for KYC updates or any other type of verification
- 3 Do not share your Aadhaar number or OTP with anyone who claims to represent Jio
- 4 Do not believe the callers who claim that your connection will be cut
- 5 To get e-KYC done, don’t call back numbers sent in SMSes
- 6 Do not click on any link in messages that a caller pretending to be Jio representative has sent.
- 7 Why Reliance Jio won’t ask you to install an app
Be wary of fraudulent messages that ask you to dial any number for verification.
Do not install any app on your smartphone for KYC updates or any other type of verification
Jio customers are asked to refrain from downloading any app to update KYC/Aadhaar information. The letter states that Jio will never ask you to install any third-party apps for such activities. These SMS/calls could cause financial loss so please be alert. The letter warns that remote access apps should not be downloaded as fraudsters can gain access to your phone’s data.
According to the company, there have been a few instances of cyber fraud in recent years. In these cases, imposters pose as Jio representatives and demand information about subscribers’ Aadhaar, bank account details, OTP, etc. Mostly under pretext of pending eKYC, Know Your Customer.
Do not believe the callers who claim that your connection will be cut
Customers are asked not to believe any calls or SMS asking them to complete eKYC. Otherwise, their mobile services may be terminated.
To get e-KYC done, don’t call back numbers sent in SMSes
Customers are asked not to call back numbers provided in such eKYC SMSes. “Usually, a callback number is mentioned to share the details. The customer is asked to install an app that allows remote access to the phone and bank accounts of the customer by calling the number.
Jio advises customers to not click on attachments or links sent by Jio callers. They are advised to not respond to unsolicited communications.
Why Reliance Jio won’t ask you to install an app
According to the company, customers are not required to download third-party applications and all information is available in the MyJio app.